Shipping and Returns

SHIPPING POLICY

Mainland Spain:

  • Shipped via GLS/CTT
  • DELIVERY TIMES
    The average delivery time is 24 to 48 hours for products in stock at the main warehouse, and 2 to 10 business days for factory orders. If an item is being restocked, we will notify the customer as soon as possible and let them know their options.
  • DELIVERIES
    Monday to Friday (NO deliveries are made on Saturdays, Sundays, or national, regional, or local public holidays)
  • AMOUNT:

Free shipping:

1: Shipping is free throughout mainland Spain for orders over €45. For orders below this amount, shipping costs €3.99, except for the contact lenses category, where shipping always costs €3.99.

2: Shipping to the Balearic Islands costs €6.99 (we do not ship to the Canary Islands)

3: Collection from one of our optical stores is completely free.

4: Shipping for the contact lenses category costs €3.99 (except outside mainland Spain).

Shipping cost:

1: Shipping to the Balearic Islands costs €6.99 (we do not ship to the Canary Islands)

2: Shipping to mainland Spain is free for orders over €45. For orders below this amount, shipping costs €3.99, except for the contact lenses category, where shipping costs €3.99.

3: Shipping to Portugal costs €5.99.

Other destinations:

ZONE 1: Germany, Austria, Belgium, Denmark, France, Italy, Luxembourg, Poland, the United Kingdom, the Czech Republic and Switzerland. Shipping to countries in Zone 1 costs €14.99.

For shipping to other destinations, please check rates at hola@gafasdeoptica.com or call +34 661 38 88 74 (calls or WhatsApp)

All our collection glasses come with an original brand case. Glasses in the outlet section do not include a case (except for Goferox and Clarisse, which do).

 

RETURNS POLICY

By law, all purchases can be exchanged or returned within 14 calendar days. Items in the Vintage/Outlet category cannot be returned. The cost of shipping the item from the customer to Gafasdeoptica.com will be borne by the customer, who is free to choose whichever shipping company they prefer. Shipping a new item from gafasdeoptica.com to the customer costs €3.99 (or €5.99 if shipping outside the mainland or to Portugal). If the return is from an order shipped outside mainland Spain (the Balearic Islands, Portugal, European Union countries...), the refund will cover the item but not the shipping cost.

Special policy for sunglasses: ONLY SUNGLASSES are eligible for free returns (only in mainland Spain). You can arrange a return through our website by requesting it in your customer account. Once requested, we will email you the steps.

*Note: At our optical stores, all returns are free within the specified period, provided the item is in perfect condition.

When can I return an item to Gafasdeoptica.com?

Sunglasses: Provided the item is in perfect condition, retains its packaging, case and protective covering as shipped, shows no signs of use (labels, stickers…) and is returned within the legally permitted period.

Special policy for sunglasses: ONLY SUNGLASSES are eligible for free returns (Spain-mainland only). You can request a return from your customer account on the website. Once your request has been submitted, we will email you the instructions.

Prescription glasses: Provided the item is in perfect condition, retains its packaging, case and protective covering as shipped, shows no signs of use (labels, stickers…) and is returned within the legally permitted period. THE FRAME may be returned for a refund, but the lenses may not.

Prescription lenses may only be returned for other lenses within 14 calendar days of the delivery date, as set out in Article 103 of the General Law for the Defense of Consumers and Users.

Outlet/vintage glasses: Not eligible for returns

Spare parts and replacements: These items may ONLY be returned if they are in perfect condition as delivered, with the protective wrapping and stickers they were shipped with intact. If you receive a broken or damaged product, contact Gafasdeoptica.com immediately, within 48 hours of delivery, at hola@gafasdeoptica.com or by phone at +34 661 38 88 74 (calls or WhatsApp). Remember to take photos and attach them to your return request.

*Important: Eyeglass cases are NOT eligible for returns or warranty coverage. See warranty policy

*Note: We recommend checking these products in the delivery driver's presence. This will make it easier to return them and verify that the breakage or damage occurred during delivery.

If an order is returned because the customer did not collect it within the time limit set by the carrier, either at the specified address or at the assigned collection point, the amount paid for the order will be refunded. However, €3.99 will be deducted from the refund to cover shipping costs, regardless of the shipping cost applied at the time of purchase.