Shipping and Returns

SHIPPING POLICY

Mainland Spain:

  • Shipped via GLS/CTT
  • DELIVERY TIMES
    The average delivery time is 24 to 48 hours for products in stock at the main warehouse, and 2 to 10 business days for factory orders. If an item is being restocked, we will inform the customer as soon as possible and let them know the available options.
  • DELIVERIES
    Monday to Friday (NO deliveries are made on Saturdays, Sundays, or national, regional, or local public holidays)
  • AMOUNT:

Free shipping:

1: Shipping is free throughout mainland Spain on orders over €45. For orders below this amount, shipping costs €3.99, except for the contact lens category, where shipping always costs €3.99.

2: Shipping to the Balearic Islands costs €6.99 (we do not ship to the Canary Islands)

3: Collection from any of our optical stores is completely free.

4: Shipping for the contact lens category costs €3.99 (except outside mainland Spain).

Shipping cost:

1: Shipping to the Balearic Islands costs €6.99 (we do not ship to the Canary Islands)

2: Shipping to mainland Spain is free on orders over €45. For orders below this amount, shipping costs €3.99, except for the contact lens category, where it costs €3.99.

3: Shipping to Portugal costs €5.99

Other destinations:

ZONE 1: Germany, Austria, Belgium, Denmark, France, Italy, Luxembourg, Poland, the United Kingdom, the Czech Republic and Switzerland. Shipping to countries in Zone 1 costs €14.99

For shipping to other destinations, check rates at hola@gafasdeoptica.com or by phone at +34 661 38 88 74 (calls or WhatsApp)

All our collection glasses include an original branded case. Glasses in the outlet section do not include a case (except Goferox and Clarisse, which do).

 

RETURNS POLICY

By law, all purchases can be exchanged or returned within 14 calendar days. Items in the Vintage/Outlet category cannot be returned. The cost of shipping the item from the customer to Gafasdeoptica.com will be borne by the customer, who is free to choose their preferred shipping company. Shipping a replacement item from gafasdeoptica.com to the customer costs €3.99 (or €5.99 if shipping outside the mainland or to Portugal). If the return is from an order shipped outside the mainland (Balearic Islands, Portugal, European Union countries...), the item will be refunded, but not the shipping cost.

Special policy for sunglasses: ONLY SUNGLASSES qualify for free returns (only in mainland Spain). Returns can be arranged on the website by requesting one through your customer account. Once requested, you will receive the steps by email.

*Note: At our optical stores, all returns are free within the specified period, provided the item is in perfect condition.

When can I return an item to Gafasdeoptica.com?

Sunglasses: Provided the item is in perfect condition, retains its packaging, case and protective covering, shows no signs of use (labels, stickers, etc.) and is returned within the legally permitted period.

Special policy for sunglasses: ONLY SUNGLASSES are eligible for free returns (Spain mainland only). Returns can be arranged on the website by requesting one in your customer account. Once requested, you will receive instructions by email.

Prescription glasses: Provided the item is in perfect condition, retains its packaging, case and protective covering, shows no signs of use (labels, stickers, etc.) and is returned within the legally permitted period, THE FRAME may be returned for a refund, but the lenses cannot be returned.

Prescription lenses may only be exchanged for other lenses within 14 calendar days of the delivery date, as set out in Article 103 of the General Law for the Defense of Consumers and Users.

Outlet/vintage glasses: Cannot be returned

Spare parts and replacements: These items may be returned ONLY if they are in perfect condition upon delivery and retain the protective wrapping and stickers they were shipped with. If you receive a broken or damaged product, contact Gafasdeoptica.com immediately within 48 hours of delivery at hola@gafasdeoptica.com or by phone at +34 661 38 88 74 (calls or WhatsApp). Remember to take photos to attach to your return request.

*Important: Eyeglass cases cannot be returned or covered by a warranty.

*Note: We recommend checking these products in the presence of the delivery person. This will make it easier to return them and confirm that the breakage or damage occurred during delivery.

If an order is returned because the customer did not collect it within the time limit set by the carrier, either at the specified address or at the assigned pickup point, the amount paid for the order will be refunded. However, €3.99 will be deducted from the refund as a shipping fee, regardless of the shipping cost charged at the time of purchase.